Terms & Conditions

1. Who we are, and acceptance of these terms

Unleashed OS is provided by Unleashed OS Ltd, a company registered in England and Wales (company no. 16601258), registered office Office 13552, 182-184 High Street North, East Ham, London E6 2JA ("Unleashed", "we", "us"). You can contact us about these terms at legal@unleashed.vision.

By creating an account or using Unleashed OS ("the Service"), in the app or on the web, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the Service. If you use the Service through a school, section 14 applies in place of anything here that conflicts with it.

2. The Service

Unleashed OS is a voice-first personal performance operating system. It helps you set vision, run missions, track routines, journal, join crews, squads and coaching, and receive AI-generated insights and coaching. Features change over time. We may add, change or retire a feature, and where we remove a paid feature you are using we will give reasonable notice and refund the unused part of what you paid for it.

3. Eligibility & accounts

You must be at least 13 years old to use Unleashed OS. Users aged 13–17 have restricted features, as described in section 8 of the Privacy Policy. We close accounts we learn belong to someone under 13.

You are responsible for the accuracy of the information you give us, for keeping your password safe, and for all activity under your account. Tell us straight away at legal@unleashed.vision if you suspect unauthorised access.

4. Acceptable use

You agree not to: (a) use the Service for any unlawful purpose; (b) reverse-engineer, scrape, or interfere with the platform; (c) upload malicious code, abusive content, or content that infringes anyone's rights; (d) impersonate others or share account access; (e) harass, defame, or harm anyone; or (f) clone or imitate anyone's voice without that person's own recorded consent. We may suspend or end accounts that break these rules.

5. Your content, and the licence you give us

You own the content you create in Unleashed OS, such as journals, missions, vision boards, voice notes, reflections and posts. You give us a non-exclusive, worldwide, royalty-free licence to host, store, process, copy and display your content only so far as needed to run and secure the Service for you and to show it to the people you choose. We do not sell your content, and we do not use it to train third-party AI models.

If you publish content to other people (for example to a crew, a squad or a coach, or as a creator in Studio, Clips or Signal), the licence also lets us show it to that audience and make the technical copies needed to deliver it, such as thumbnails and different video sizes. The licence for a piece of content ends when you delete it or your account, apart from backup copies that are overwritten as the Privacy Policy explains and anything we must keep by law or for a safeguarding concern. You promise that you have the right to share what you upload and that it does not break the law or anyone's rights. If you are a creator, you stay responsible for your own content, including any claims you make about results or health.

6. Community rules & reporting

Be kind, be honest, and keep it legal. Do not bully, threaten, groom, shame or pressure anyone. Do not share another person's private information or images without their permission. Do not post content that promotes self-harm, eating disorders, hate or illegal activity, and do not use crews, squads or messages to sell to people who have not asked. Some spaces add their own rules, and school spaces are stricter (section 14).

We use automated tools and people to find content that breaks these rules. You can report any post, message, member, crew or squad from the report option in the app, and you can block any member. We review reports and may remove content, limit a feature, or suspend or end accounts where these rules are broken. If we act against your content or account we will tell you why where we can, and you can ask us to review the decision by emailing legal@unleashed.vision. If someone is in immediate danger, contact the emergency services (999 in the UK) first.

7. AI features & generated content

Unleashed OS uses large language models and other AI tools to generate insights, affirmations, summaries, images and coaching responses. AI output can be inaccurate, incomplete, or unsuitable for your situation. Treat it as a suggestion and not professional advice, and use your own judgement before acting on it. You can turn AI features off in Settings. Nothing in these terms excludes liability that cannot be excluded by law (see section 17).

8. Health & wellness disclaimer

Unleashed OS is a personal-development tool, not a medical device or healthcare service. Nothing in the Service is medical, psychological, nutritional or fitness advice. Speak to a qualified professional before changing your exercise, diet, supplements, sleep or mental-health practices. If you have a medical or mental-health emergency, contact the emergency services straight away.

9. Subscriptions, prices & auto-renewal

Some features need a paid subscription. The price, billing period and what is included are shown before you pay, including VAT where it applies. Subscriptions renew automatically at the end of each billing period until you cancel. If the price will go up, we tell you in advance and you can cancel before the new price takes effect.

How to cancel. Cancel at least a day before the renewal date so you are not charged for the next period. If you subscribed in the iPhone app, cancel in your Apple ID subscriptions (Settings, your name, Subscriptions). If you subscribed on Android, cancel in Google Play (Payments & subscriptions, Subscriptions). If you subscribed on the web, cancel from the Billing page in your account, or email legal@unleashed.vision and we will cancel it for you. You keep access until the end of the period you have paid for. Deleting your account or the app does not cancel a subscription bought through Apple or Google.

10. Your right to cancel & refunds

14-day cancellation right. If you are a consumer and buy a subscription or other digital service from us, you normally have the right to cancel within 14 days of buying, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Starting the service straight away. If you ask us to start the service during the 14 days, you must pay a proportionate amount for what you have used up to the point you tell us you are cancelling. If we have fully provided the service before you cancel, you lose the right to cancel, but only if you expressly agreed to the service starting immediately and acknowledged that you would lose your right to cancel once it was fully provided. For digital content supplied straight away, you lose the right to cancel once supply has begun, if you gave the same express agreement and acknowledgement. If we did not ask for and receive that express agreement and acknowledgement before you paid, you keep your full 14-day right.

Where to ask for a refund. Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their rules, and you ask them directly (Apple: reportaproblem.apple.com; Google: Google Play Help, "Request a refund"). We cannot refund those purchases ourselves. For purchases made on the web with us, email legal@unleashed.vision and, where you are entitled to a refund, we pay it within 14 days of agreeing it, to the original payment method. Outside the 14-day right, refunds are at our discretion unless the law gives you one, for example where the Service is faulty (section 11).

11. Your legal rights as a consumer

If you are a consumer, the Consumer Rights Act 2015 says that digital content and services we supply must be of satisfactory quality, fit for their described purpose, as described, and supplied with reasonable care and skill. If they are not, you may be entitled to a repair, a replacement, a price reduction or a refund. Nothing in these terms limits those rights.

12. Paid squads & coach payouts

Coaches can run paid Squads and charge members through the Service. When you pay for a coach's Squad, your agreement for the coaching, content or community is with that coach, who is responsible for it. We provide the platform, collect the payment through Stripe, take our platform fee, and pass the coach the rest. The fee that applies is shown to the coach before they start charging, and we will tell coaches before we change it.

Coaches are paid through Stripe Connect, so they must complete Stripe's onboarding and identity checks, and Stripe's terms apply to payouts. Coaches are responsible for their own tax and for what they promise members. Cancelling a Squad membership stops future charges from the end of the paid period. The cancellation right and refund rules in section 10 apply to payments you make to us; payments to a coach are refunded as the coach's own terms and consumer law require, and we may help if there is a dispute.

13. Creators

Creators who publish in Studio, Clips, Signal or elsewhere in the Service must follow sections 4 to 6, must label content that is paid promotion or an advertisement as the law requires, and must not make false or misleading claims about results, health or earnings. We may remove creator content and end creator access where these rules are broken.

14. School mode

Some schools use Unleashed OS for their pupils. In school mode the school is the controller of its pupils' personal data and Unleashed acts as the school's processor under the data processing agreement we sign with the school. Pupil posts are checked before they are shown, school staff and the school's safeguarding lead can see and act on pupil content and reports, and some features that exist elsewhere are switched off. If you are a pupil with a question about your data, ask your school first. If you are a school, your agreement with us and our data processing agreement apply together with these terms, and if they conflict those apply first.

15. Third-party services & integrations

Unleashed OS works with third-party services such as wearables, calendar providers, payment providers and AI, voice and infrastructure providers, and uses PostHog (product analytics) and Sentry (crash and error reporting) to understand feature usage and fix bugs. Your use of an externally linked service is governed by its own terms and privacy policy, and we are not responsible for services we do not control. See our Privacy Policy for the full list and for how adults can switch off usage analytics in Settings.

16. Termination & availability

You can delete your account at any time from Settings. We may suspend or end your access for a serious breach of these terms, prolonged inactivity, or to comply with the law. On termination your data is deleted within 30 days, except where the law or a safeguarding duty requires us to keep it, and backups are overwritten as the Privacy Policy explains. Terms that by their nature continue (ownership, liability, governing law) continue after your account ends.

We try to keep the Service available and secure but cannot promise it will be uninterrupted or error-free, or that AI output will be accurate. We may need to suspend it for maintenance or security.

17. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your statutory rights as a consumer.

Subject to that, we are not liable for lost profits, lost data, business interruption, or indirect or consequential loss that was not a reasonably foreseeable result of our breach. Our total liability to you for all claims arising from the Service is limited to the greater of £100 and the amount you paid us in the 12 months before the claim arose. If you are a consumer, we remain responsible for foreseeable loss and damage caused by our breach or negligence.

18. Changes to these terms

We may update these terms. We will tell you about material changes in the app or by email at least 14 days before they take effect. If you do not agree, you can stop using the Service, delete your account and cancel your subscription. Continuing to use the Service after the effective date means you accept the updated terms.

19. Governing law & courts

These terms, and any dispute or claim arising out of them or the Service, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the UK where you live, and you keep the protection of the mandatory consumer laws there. We will try to resolve any complaint with you informally first.

20. Contact

Questions about these terms, or want to cancel or ask for a refund of a web purchase? Email legal@unleashed.vision. Our registered office is Office 13552, 182-184 High Street North, East Ham, London E6 2JA. We respond to all enquiries within 72 hours.